BestCarHire.com Help and Frequently Asked Questions

How can I get a car hire quotation?

You can get a quotation online at www.bestcarhire.com or alternatively you can call us, we will be happy to search the market for you and find the best price possible for your specific requirements.

What is your best car hire cancellation policy?

If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.0 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed, or if you have a fully prepaid rental and equivalent of 3 days rental plus €25 cancellation.

What is the car hire fuel policy?

The fuel policy is dependent on the car rental agent. We display this at time of booking under rate details. The fuel policy is also clearly stated in the terms and conditions under ‘fuel policy’. Normally our car rental agents will provide a full tank of fuel when you are collecting your vehicle and will ask you to have a full tank of fuel when returning the vehicle (“pick up full return full” fuel policy). Alternatively, you might be requested to pay for the tank of fuel upon collection and you can return the car with an empty tank (“pick up full return empty” fuel policy). A security deposit is normally taken so it is important to fill the tank up when dropping the vehicle off, this will prevent any additional charges. Please check your rental conditions on your car hire booking voucher for details of your Fuel Policy.

How much is the fuel deposit?
The fuel deposit on your rental is set by the rental agent who is providing your vehicle. We advise contacting the rental provider using the contact details which can be found on your rental voucher for further details.
What is included in the car hire rate?

We normally include the following in our rates however this can change depending on which country you are travelling in. Collision Damage Waiver, Third Party Liability Protection, Tax, Airport Fee, Unlimited Mileage and breakdown Assistance. This list may change and we advise you to check at time of booking what will be included in your rate. We clearly show this information when you are selecting your car and it’s specified under the rate details section. If you have a confirmed booking, all these details can be found on your rental conditions that we sent to you at time of booking.

What is the name of the car rental agent, which I hired a car from?

You will have seen the details of the best car hire suppliers when you used the search facility on BestCarHire. This can also be found once the booking is confirmed and is provided in the confirmation email and on the voucher.

What documents do I need to bring to the rental desk?
You must bring your rental voucher, a credit card in the driver’s name and the drivers licence specified in the terms and conditions of your rental Voucher.
I am from the UK, do I need both photo card and paper counterpart licences?
UK License holders must present both the photo card and its papers counterpart at time of rental. This is detailed in your terms and conditions documentation.
Where can I find directions to find the rental agent at the pickup location?
The details for the rental agent are available on your rental voucher. This will also include a phone number for the agent.
Can I drop the car off at a different location?
Dropping your car off at a different location is normally possible and we will advise if this is possible at time of booking. Usually there is a fee for this to cover the logistics of returning the car to its original location however we will clearly advise of this on the website under rate details at your time of booking. If you have a confirmed booking, this can also be found on the terms and conditions we sent to you at your time of booking.
Can I drive the vehicle to another country?
This will depend on the car rental agent you are renting from and what their cross border travel restrictions are. We detail whether this is allowed or not at time of booking. Click on the rate details when you are selecting your car.
What are the age restrictions for my rental?
Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver’s fee for specific age groups.
Which Credit Cards are accepted?
The following credit cards are usually accepted when collecting your vehicle: American Express, Diners Club, Master Card and Visa, however please check your terms and conditions that we sent to you at time of booking as these may vary.
What is the breakdown assistance?
Breakdown assistance is provided by the rental provider so you will need to contact them directly to report any mechanical failures. You can obtain further information regarding the terms of the cover from the rental provider.
How accurate is the Currency Converter?
The exchange rate provided from the currency converter calculations is as accurate as possible, but may vary depending on the time of day. ITtoU Services will not be held responsible for any losses made based upon the currency conversion rates provided.
What About the Currency Converter?
To help you understand the costs even more, please make use of our easy to use currency calculator. It is very simple to use, just key in the amount, then select the currency rate, then calculate !
Can I access BestCarHire on my Smart Phone?
BestCarHire also provides easy to use iPhone,iPad, android and now Kindle apps which can be downloaded by just clicking the icons on this page.
Why does it say BestCarHires.com at the top of the page?
This is a temporary situation while we redevelop the existing BestCarHire.com site. Don’t worry it is not a fake site. Please contact info@BestCarHire.com should you need further verification.
How Can BestCarHire Provide Rental Cars Worldwide?
BestCarHire operates it’s popular economy car rental service in partnership with Cartrawler.com. Based in Ireland, Cartrawler works with a network of car rental providers including Hertz, Budget, Avis, Dollar, Thrifty, Enterprise Rent-a-Car, Europcar, National, Fox rent a car, Payless Car Rental, Sixt rent a car and Alamo to ensure we have a network of rental cars to suit your travel requirements. Cartrawler are there to support your BestCarHire car rental booking, be it for a holiday with the family or a business trip for work. Should you need to make a change to your car rental booking or require further assistance, the support team is on hand 24 hours a day,7 days a week.
I am Disabled - Can I Hire A Customised Car?

As our partner CarTrawler is a multi-national rental company operating with over 900 car rental agents unfortunately they cannot guarantee a specific car type nor facilities to accomodate special rental requests. They do guarantee the category and capacity of selected vehicle group. We have been advised by the car rental agents that hand controls are not allowed on rental vehicle and they would be able to accomodate requests for automatic vehicles only. Cartrawler will be pleased to assit with special requests and every effort will be made to facilitate rentals for drivers with disability as well, please call their 24/7 contact centre for the best service and solutions. Cartrawler customer services telephone numbers Customer Services Call Centre Numbers: Ph +353 (23) 888 3011.

What is with the postage stamps?

In the past there was nothing more exciting than receiving a holiday postcard with an exotic stamp symbolising exciting foreign travel.

That's all gone now with the advent of email, but we still believe that travel should still be both exotic and exciting just like our service.

Who is HolidayCampervan.com?

Holidaycampervan.com is our sister website and can search for a motorhome or RV to suit your needs, anywhere in the world.